Public servants in Nairobi County have urged uphold integrity in service delivery at their workplaces in order to regain taxpayers’ trust and confidence.
The Nairobi Regional Commissioner (RC), Wilson Njega told departmental heads in the county to audit the services they offer the public against service charters and gauge whether their output provides value for money by taxpayers.
Njega lamented about the tattered image civil servants manifested in numerous complaints raised by the public through the ‘Mulika platform’ fingering government departments and agencies over bribery and warned public servants to serve the public without demanding bribes saying they are paid a salary.
The RC who was addressing the Nairobi Regional/County Service Delivery Committee meeting in his Boardroom at Nyayo House on Monday said public officers must be people of integrity bound by the Ethics Act in discharging their duties.
“All departmental heads are required to give feedback to complaints they receive from the public by spelling out how the complaint has been addressed. It is crucial for the public to be satisfied on matters they raise by getting feedback,” said the RC.
He directed all departments and agencies to have a reporting mechanism where they maintain a register of complaints was received, action taken and the feedback given and added that a streamlined service delivery will have minimal complaints from the public.
The administrator said the government would not condone officers who taint the image of the public service and told all supervisors to be conversant with the character of their officers to help weed out corruption malpractices in the service.
“If a supervisor does not know the character of the staff he /she supervises, or what is happening in the office, then this officer does not merit heading such an office,” he stressed.
He also called upon Centre Managers for Huduma centres to always keep abreast with the manner the huduma counters are rendering services.
Njega, meanwhile urged members of the public who applied for birth and death certificates, identity cards, and passports to collect them.
He at the same time, asked proprietors of entertainment joints that play loud music in public places to observe the law by making them sound proof and warned it is an offence to infringe on other peoples’ rights by playing loud music at night.
“There is freedom of worship in the country, but we will not allow overnight ‘keshas’ to interfere with other people’s freedom,” he added.
By Bernadette Khaduli
