The National government heads of departments in Makueni County have been directed to develop and display service charters as a way of providing effective and efficient services to the public.
The announcement was made on Tuesday by the Makueni County Commissioner (CC), Maalim Mohammed when he made an impromptu visit to the department of County Civil Registrar headed by Joseph Orata.
While saying he was pleased with the services offered, Mohammed directed Orata to ensure a service charter was developed to guide the public on the necessary documents and cost of the certificates.
“I have interacted with members of the public who have confirmed their satisfaction with timely issuance of birth and death certificates,” said Mohammed.
Consequently, the administrator said that he would move around the building on Monday next week to check whether the directive has been implemented.
When contacted for his comment, Orata said that the service charter is supposed to be provided from his Ministry’s Headquarter in Nairobi but quickly added that he would improvise ways of letting public know what they do.
“As I wait for the service charter to be delivered from the Ministry headquarters in Nairobi, I will put on the notice board the services we offer and the cost,” he said.
By Patrick Nyakundi
