The Ministry of ICT, Innovation and Youth Affairs Cabinet Secretary, Joe Mucheru, visited the ICTA Network Operation Centre (NOC) at Teleposta Towers, Nairobi to inspect the operations at the centre.
Commending the ICT Authority staff for the good work undertaken at the centre, Mucheru said the installation of the centre which is used to centrally monitor the government network across all the 47 counties is operating very well.
The Cabinet Secretary further lauded the facility, saying it has helped to maintain and secure ICT infrastructure and systems in both the national and county government offices.
The CS who was received by Acting Chief Executive Officer, Paul Ronoh, urged members of staff at the Authority to discharge their duties effectively for the benefit of Kenyans.
“I am keen on seeing to it that the Authority offers effective service delivery to the citizens of this country,” Mucheru said.
The NOC facility that was commissioned on December 14, 2020, has a help desk that provides technical support to Ministries, Counties, Departments and Agencies.
The Network Operation Centre’s mandate is to facilitate service delivery at the ICT Authority by managing incidences which result in communication failures, to enable policies and service level agendas be achieved, to improve services by collecting feedback and recording use recommendation, and to keep track of incidences that have been reported.
Other functions include setting and enforcing ICT standards and guidelines for the human resource infrastructure, processes, systems and technology for the public office and public service, supervising the design, development and implementation of critical ICT projects across the public service and to promote ICT innovation and enterprise development among others.
By Bernadette Khaduli
